5 Lessons for Delivering a Five-Star Customer Service Worthy of Lovemarks
Friday, 16 October 2015
One of the big themes in the travel industry is how to drive loyal guests. One of the ways to do this is to deliver outstanding customer service. According to Kevin Roberts, chairman of Saatchi & Saatchi the customers of brands that have achieved ‘lovemark’ status are not only loyal but will actively promote your company.